Return Policy

Last updated: September 2026

We want you to love what you order. If something isn't right, we're here to help.

Return Window

You may request a return within 7 days of receiving your order. Items must be unused, unworn, and in their original packaging with tags attached.

Non-Returnable Items

• Items marked as final sale
• Products damaged due to misuse after delivery
• Items returned without prior contact via email

How to Start a Return

• Email us at activeace.official@gmail.com with your order details and reason for return
• We'll confirm the return and provide instructions within 24 hours
• Once we receive and inspect the item, we'll process your refund or replacement

Refunds

Approved refunds are issued to your original payment method (via Payoneer) within 5–7 business days of us receiving the returned item.

Exchanges

Need a different size or color? Let us know when you request your return and we'll arrange an exchange where stock allows.

Questions?

Reach out anytime at activeace.official@gmail.com — we reply within 24 hours.